SOCIAL STATUS TERMS OF SERVICE

Last Updated: March 2026

This Service Agreement (“Agreement”) governs all services provided by Social Status (“Social Status”, “we”, “us”, or “our”) to the client (“Client”, “you”, or “your”).

Acceptance of Agreement

You agree to this Agreement by any of the following actions: checking a box indicating acceptance, signing a proposal or agreement, purchasing or subscribing to services, paying an invoice, or instructing Social Status to begin work. By doing so, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement.

Services and Scope

  • Social Status provides marketing and advertising services which may include social media management, content planning, content creation, video editing, creative production, copywriting, campaign strategy, paid advertising setup and management, reporting, and related marketing support (collectively referred to as the “Services”).

  • The specific scope of Services will be defined in the Client’s proposal, package description, invoice, or written scope of work (the “Scope”). Any work not expressly included in the Scope is considered outside the scope of services and may require additional fees or a revised agreement.

  • Social Status operates as an independent contractor. Nothing in this Agreement shall be interpreted to create a partnership, employment relationship, joint venture, or agency relationship between Social Status and the Client.

Client Responsibilities

  • The Client agrees to provide timely access, approvals, and materials necessary for Social Status to perform the Services. This may include brand assets, account logins and permissions, offers and pricing details, event information, creative inputs, and business updates.

  • The Client agrees to provide approvals or feedback within three (3) business days of any request from Social Status unless otherwise agreed in writing. Social Status recommends that Clients review and approve all content during the first one to three months of working together to ensure that the content accurately reflects the Client’s brand and messaging. If the Client requires approvals prior to publishing, Social Status will not publish content until approval is received. Approval requirements will remain in place until the Client confirms in writing that approval is no longer required.

  • Failure to provide approvals or requested information within the required timeframe may result in delays to publishing schedules, campaign launches, and overall service timelines.

  • Social Status may create forms or materials for features such as team spotlights or client spotlights; however, Social Status does not have access to the Client’s membership lists, email lists, or internal client databases. The Client is responsible for distributing such forms or requests to their community and collecting responses.

  • The Client confirms that any materials, content, claims, testimonials, images, videos, music, fonts, or other assets provided to Social Status are accurate, lawful, and properly licensed. The Client is fully responsible for ensuring that all provided materials comply with copyright, trademark, privacy, and advertising laws.

  • The Client acknowledges that marketing and advertising results depend on multiple factors beyond the control of Social Status. These factors include but are not limited to the Client’s responsiveness, internal business operations, pricing strategy, offer quality, sales processes, and implementation of recommendations. Social Status is not responsible for reduced results or missed opportunities resulting from the Client’s failure to provide materials, approvals, or timely communication.

Onboarding Requirements

  • Client onboarding must be completed within four (4) weeks of the Effective Date or purchase date. Social Status cannot begin providing Services until onboarding is completed in full.

  • Onboarding includes completing all required onboarding forms, booking and attending onboarding or access calls with Social Status including the onboarding call with the assigned Account Manager, granting administrative access to all required platforms and accounts necessary to perform the Services, adding valid payment methods to Meta Ads and Google Ads accounts where advertising services are included, joining the designated Slack workspace provided by Social Status, and uploading required media and assets to the shared Google Drive folder.

  • Failure to complete onboarding within the four-week period may result in delays, pausing of services, adjusted timelines, or restart fees. Service fees remain payable during any period in which onboarding is incomplete.

Communication

  • Once Slack access has been confirmed, Slack will be the sole communication channel for day-to-day communication regarding the Services. All requests, approvals, updates, asset requests, and service-related communications will occur within Slack.

  • The Client is responsible for monitoring Slack messages, responding within required timelines, and maintaining active access to the Slack workspace. Social Status is not responsible for missed messages, approvals, delays, or service interruptions resulting from the Client’s failure to monitor Slack communications.

  • After Slack access is confirmed, Social Status is not obligated to communicate through email, phone calls, text messages, social media messages, or other communication platforms for operational communication.

Delays and Client Inactivity

  • If the Client fails to provide required access, content, approvals, or information within requested timelines, project timelines and delivery dates will automatically extend. Social Status is not responsible for missed launches, reduced campaign performance, or lost revenue caused by such delays.

  • If the Client is unresponsive or fails to provide required materials for thirty (30) consecutive days, Social Status may pause Services until communication resumes.

  • If inactivity continues for thirty (30) consecutive days, Social Status may close the project or terminate active production. Any fees paid remain non-refundable and any outstanding invoices remain payable.

Access to Accounts

  • The Client agrees to provide administrative or manager-level access to all platforms necessary to perform the Services. This may include but is not limited to Meta Business Manager, Facebook, Instagram, Ads Manager, payment methods, data sets or pixels, Google Business Profile, Google Analytics, Google Tag Manager, Google Ads, and the Client’s website.

  • The Client is responsible for maintaining account ownership, notifying Social Status of password changes when applicable, and ensuring all access permissions remain active.

Fees, Billing, and Payment

  • All fees, billing schedules, and payment terms are defined in the Client’s invoice or proposal.

  • Subscription services require an active credit card on file and will be automatically billed according to the agreed schedule.

  • One-time invoices or failed payments must be paid within seven (7) days. Social Status reserves the right to pause Services in the event of non-payment.

  • All fees are non-refundable unless otherwise agreed in writing. Applicable taxes may apply depending on the Client’s location.

Advertising Spend and Third-Party Platforms

  • Advertising spend is separate from Social Status service fees unless otherwise specified in writing.

  • The Client is responsible for funding advertising accounts including Meta Ads Manager and Google Ads accounts. Advertising budgets are determined during onboarding and may be adjusted by written request through Slack.

  • Social Status is not responsible for advertising platform outages, account restrictions, ad disapprovals, algorithm changes, or account suspensions imposed by advertising platforms including but not limited to Meta or Google.

No Guarantee of Results

  • Social Status does not guarantee specific marketing or advertising outcomes. Results may vary depending on market conditions, competition, advertising platforms, business operations, pricing strategy, and customer response.

Intellectual Property

  • The Client retains ownership of all content, assets, and materials provided to Social Status. The Client grants Social Status a non-exclusive license to use such materials solely for the purpose of performing the Services.

  • Social Status retains ownership of all pre-existing materials, frameworks, templates, strategies, systems, and methodologies used to deliver the Services.

  • Upon full payment, the Client receives a license to use final deliverables created specifically for the Client’s business. Draft materials, working files, Canva templates, and internal documentation remain the property of Social Status unless otherwise agreed in writing.

Portfolio Rights

  • During onboarding the Client will indicate whether Social Status may reference the Client’s business name and share non-confidential work such as posts, advertisements, designs, or general performance metrics for marketing and portfolio purposes.

Confidentiality

  • Both parties agree to keep confidential any non-public business information shared during the course of the Services and to use such information only for purposes related to this Agreement.

Limitation of Liability

  • To the maximum extent permitted by law, the total liability of Social Status arising from this Agreement shall not exceed the total fees paid by the Client to Social Status during the three (3) months preceding the claim.

  • Social Status shall not be liable for any indirect, incidental, special, consequential, or punitive damages including lost profits or business interruption.

Indemnification

  • The Client agrees to indemnify and hold harmless Social Status and its employees, contractors, and affiliates from any claims, damages, liabilities, or expenses arising from the Client’s business operations, advertising content, marketing claims, or violation of advertising platform policies.

Force Majeure

  • Neither party shall be liable for delays or failure to perform obligations under this Agreement due to events beyond reasonable control including natural disasters, internet outages, platform outages, government actions, illness, or other unforeseen events.

Term and Cancellation

  • This Agreement begins when the Client accepts these Terms and continues until Services are terminated in accordance with the applicable service package.

  • Clients may cancel subscription services with thirty (30) days written notice submitted through Slack or by email.

  • If the Client is subject to a fixed-term service agreement, early cancellation does not eliminate payment obligations for the committed term unless otherwise agreed in writing.

Governing Law

  • This Agreement shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada. The parties agree that any disputes will be resolved within the courts of Alberta.

General Provisions

  • If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  • Failure by Social Status to enforce any provision of this Agreement shall not constitute a waiver of future enforcement.

  • This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions or agreements.

  • Electronic signatures, checkbox agreements, and digital acceptance methods are considered legally binding under this Agreement.

Agreed and Accepted